Booking Terms

Terms & Conditions

When you book a mock with Succeed Mocks you agree to the following terms.

Bookings

All bookings must be made using our booking form and paid for within twenty-four hours.

Cancelling your booking

Cancellations are possible up to 7 days before your mock exam date. Please note that a cancellation fee of £25 for each mock exam session cancelled will be deducted from the refund.

Amending your booking

You can request to change to an alternative session up to 5 days prior to your mock exam date, subject to availability. An administration charge of £10 for each amended date will be payable. If there are no spaces available on alternative sessions then we regret that we can only accept a cancellation if it is at least 7 days before your mock exam date.

You may not transfer or resell your booking.

Student names can be changed once a booking has been made, however an administration fee of £10.00 is applicable.

Lateness

We cannot admit any child into the exam hall more than 10 minutes after the scheduled exam start time. There are no exceptions to this rule. No refund will be given.

Contact details

Emergencies

Your booking asks you to provide an emergency contact number for your child. Please ensure the number you provide is correct and is for the person who will be dropping off and collecting your child at the venue.

Email address

Your feedback report will only be sent to the email address you supplied on your booking form. Please ensure the email address you provide is correct.

Health and safety

All medical conditions we need to be made aware of must be included on the booking form so that we can assess whether we can accommodate your child.

If your child carries an auto-injector (e.g. an EpiPen), an asthma pump, or needs any other medication, they must bring it with them, or they will not be permitted to take the exam and no refunds will be given.

The papers

Whole copies of our papers are not released to parents or students. The feedback report will include only the questions your child skipped or got wrong, along with the answers to those questions.

Exam papers are destroyed within 14 days of each sitting. If you would like to request a remark, please ensure that you do so within 14 days of the exam date. This will incur a charge of £15.00.